Privacy Policy
Effective Date: 10.2.2024
At Valentine Couture, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you engage with our online shopping platform and services.
1. Types of Information Collected
Personal Information: This includes your name, email address, phone number, shipping address, billing details, and other data you input during the checkout process.
Payment Information: When you complete a purchase, we collect your payment details, which are securely managed by our third-party payment processors. We do not retain your payment information on our servers.
Automatically Collected Information: We may gather data about your device and activities on our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and times of access. This information helps us enhance our website and improve your overall shopping experience.
2. How We Use Your Information
Processing Orders: We use your personal and payment details to process and fulfill your orders, communicate with you about your purchases, and provide customer support. This includes sending order confirmations, shipping notifications, and addressing any concerns you may have.
Improving Our Services: We analyze trends, monitor the effectiveness of our marketing campaigns, and enhance the functionality and user experience of our website based on the information we collect. This helps us better serve your needs.
Communications: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt out of these communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, ensuring that we operate within the legal framework and protect the rights of all parties involved.
3. Information Sharing and Disclosure
We take your privacy seriously and only share your information with third parties in specific circumstances:
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or providing other services on our behalf. These service providers are contractually obligated to use your information solely for the purpose of providing the services we request.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or through a prominent notice on our website regarding any such change in ownership or control of your personal information.
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement agencies). This ensures we comply with legal obligations and maintain the integrity of our operations.
4. Data Security
At Valentine Couture, safeguarding your personal information is a top priority. We implement robust security measures to protect your data from unauthorized access, use, or disclosure. We utilize industry-standard encryption protocols to secure sensitive information during transmission, ensuring your data, including payment information, is protected. Access to your personal information is restricted to authorized personnel only, and our team is trained to handle your data with care under strict confidentiality obligations.
We also conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems, helping us stay ahead of evolving threats. By minimizing the amount of personal information we collect and retain, we reduce the risk of exposure. In the event of a data breach, we have an incident response plan to address and mitigate any potential risks, including notifying affected individuals and taking steps to prevent future incidents.
We encourage you to remain vigilant and practice safe online habits, such as using strong passwords and keeping your account details confidential.
5. Additional Points to Consider
Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined above or as required by law.
Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You can access and update your personal information by logging into your account on our website or by contacting us directly.
Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Deletion: You can request the deletion of your personal information, subject to certain exceptions under applicable law.
Marketing Preferences: You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails or by contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top of this page.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Valentine Couture
Email: info@valentinecouture.com
Enver Maloku nr84, Prishtine
Phone: +38348559999
By using the Valentine Couture website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Thank you for choosing Valentine Couture!